Legal

Privacy Policy

Last updated: June 2025

1. Who We Are

Botmartz Academy ("we", "our", "us") is an online SaaS learning platform that provides mentor-led AI and agentic systems training programs. We are operated by Botmartz Technologies. Our platform is accessible at botmartz.com and related subdomains.

2. Information We Collect

We collect the following categories of personal data:

Account Information: Name, email address, and profile details provided during registration via Firebase Authentication.
Payment Information: Transaction data processed via Razorpay. We do not store your card details — all payment data is handled by Razorpay directly.
Usage Data: Pages visited, features used, session duration, and interaction patterns collected via Microsoft Clarity.
Session Recordings: Microsoft Clarity records anonymized session replays and heatmaps to help us improve user experience.
Communications: Support tickets, messages, and emails you send us through the platform.
Technical Data: IP address, browser type, device type, and operating system collected automatically.

3. How We Use Your Information

To create and manage your account
To process payments and manage enrollments
To provide access to courses, cohorts, and mentorship sessions
To send important platform updates, course announcements, and support responses
To analyze how users interact with the platform and improve our features
To detect and prevent fraud, abuse, or security incidents
To comply with applicable legal obligations

4. Cookies and Tracking

We use the following types of cookies and tracking technologies:

Essential Cookies: Required for authentication, session management, and core platform functionality. These cannot be disabled.
Analytics Cookies: Microsoft Clarity uses cookies to collect anonymized behavioral data including heatmaps and session recordings. This helps us understand how users interact with the platform.
Firebase Cookies: Used for authentication state management and security.

You can manage cookie preferences through our Cookie Consent Banner or your browser settings.

5. Third-Party Services

We share data with the following trusted third parties only to the extent necessary to operate our platform:

Firebase (Google): Authentication and real-time data
Razorpay: Payment processing
Microsoft Clarity: User behavior analytics
Resend: Transactional emails
Cloudflare R2: File and media storage
Pinecone: AI-powered search and vector storage
Sentry: Error monitoring
OpenAI / Anthropic: AI features and content generation

We do not sell your personal data to any third party.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time

To exercise any of these rights, contact us at privacy@botmartz.com

8. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), encrypted data storage, Firebase Authentication for secure login, and regular security audits. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Botmartz Academy is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the platform. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, contact us at:

Email: privacy@botmartz.com

Company: Botmartz Technologies

2. Information We Collect

We collect the following categories of personal data:

Account Information: Name, email address, and profile details provided during registration via Firebase Authentication.

Payment Information: Transaction data processed via Razorpay. We do not store your card details — all payment data is handled by Razorpay directly.

Usage Data: Pages visited, features used, session duration, and interaction patterns collected via Microsoft Clarity.

Session Recordings: Microsoft Clarity records anonymized session replays and heatmaps to help us improve user experience.

Communications: Support tickets, messages, and emails you send us through the platform.

Technical Data: IP address, browser type, device type, and operating system collected automatically.

3. How We Use Your Information

To create and manage your account

To process payments and manage enrollments

To provide access to courses, cohorts, and mentorship sessions

To send important platform updates, course announcements, and support responses

To analyze how users interact with the platform and improve our features

To detect and prevent fraud, abuse, or security incidents

To comply with applicable legal obligations

4. Cookies and Tracking

We use the following types of cookies and tracking technologies:

Essential Cookies: Required for authentication, session management, and core platform functionality. These cannot be disabled.

Analytics Cookies: Microsoft Clarity uses cookies to collect anonymized behavioral data including heatmaps and session recordings. This helps us understand how users interact with the platform.

Firebase Cookies: Used for authentication state management and security.

You can manage cookie preferences through our Cookie Consent Banner or your browser settings.

5. Third-Party Services

We share data with the following trusted third parties only to the extent necessary to operate our platform:

Firebase (Google): Authentication and real-time data

Razorpay: Payment processing

Microsoft Clarity: User behavior analytics

Resend: Transactional emails

Cloudflare R2: File and media storage

Pinecone: AI-powered search and vector storage

Sentry: Error monitoring

OpenAI / Anthropic: AI features and content generation

We do not sell your personal data to any third party.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access your personal data

Right to correct inaccurate data

Right to request deletion of your data

Right to restrict or object to processing

Right to data portability

Right to withdraw consent at any time

To exercise any of these rights, contact us at privacy@botmartz.com